@echo off title Symantec Endpoint Protection Password Reset Tool (SEP 14) echo ====================================================== echo SEP 14 Client Password Reset Utility echo ====================================================== echo. echo This script will reset the Client Control and Uninstall password. echo You must run this script as Administrator. echo. pause
: Open Windows Explorer and navigate to the following default path:
Given the significant risks, manually downloading a random script from the internet is never a safe or advisable first step. If you find the script in your own older installation files, you could attempt to review its content, but it's still best avoided.
The because Broadcom (Symantec) officially deprecated and removed the batch script from the software installation directories after legacy versions like SEP 11. In modern editions like Symantec 14, relying on third-party downloads for this script is highly dangerous; these files are often bundled with malware or cause database corruption within the management console. resetpass.bat for symantec 14 download
Ensure that the and Symantec Embedded Database services are running. Restart these services and try running resetpass.bat again. Best Practices for SEPM Account Security
resetpass.bat file is a legacy tool for Symantec Endpoint Protection Manager (SEPM) used to reset forgotten administrative credentials to the default "admin/admin"
Symantec removed this tool from newer versions (12.1 RU6+ and 14) to enhance security. 1.2.3 Alternative Solutions for SEPM 14 Password Reset @echo off title Symantec Endpoint Protection Password Reset
Guide to the Symantec Endpoint Protection 14 Password Reset Tool
If an attacker gains local admin access to a machine, they can use this script to strip SEP of its protection. To prevent this:
Symantec removed the resetpass.bat tool in newer versions, including SEP 14. If you search your Tools directory and it’s missing, you aren't crazy—it was intentionally phased out for security reasons. Option 1: The Modern Way (Forgot Password Link) but it's still best avoided.
For highly technical administrators working with SEP 14, the complete lack of a batch solution is frustrating. While an official resetpass.bat for SEP 14 does not exist, understanding how to craft a modern equivalent is possible.
| Issue | Solution | |-------|----------| | Access Denied when running | Run Command Prompt as Administrator. | | resetpass.bat not found | Your SEPM is in a custom folder. Search the entire drive for resetpass.bat . | | Script runs but password still fails | Stop the SEPM service, delete the keystore folder backup (located in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\ ), then rerun resetpass.bat. Be careful – only do this if you have a backup. | | Output says "Password reset to: [blank]" | For SEP 14.3+, manually check resetpass_output.txt or try symantec as the password. | | Database corruption error | You may need to restore from a SEPM system state backup, as the password table is damaged. |
The script resides in the installation directory of your SEPM server.By default, you can locate it using the following file paths:
⚠️ : This should only be used on servers you own or are authorized to manage. Unauthorized password resets violate security policies and potentially laws.
This happens if you do not run the command prompt as an administrator. Close your current command prompt. Relaunch it using the option. Security Best Practices for SEPM Accounts