Virtual machines (VMs) often struggle to recognize local hardware. By running USB Redirector on the host or a network machine, administrators can redirect critical USB peripherals directly into the guest operating system of the VM. 3. Remote Work and IT Support
Supports a wide range of devices including smartphones, modems, and embedded hardware. Advanced Use (ngrok Integration)
Technicians managing older legacy software that requires specific hardware dongles.
Redirecting USB devices to VMware, Hyper-V, or VirtualBox where hardware pass-through might be limited. Usb Redirector 1.9.7
Windows Firewall or third-party antivirus blocking the connection port.
is a specialized software solution developed by Incentives Pro that enables USB device sharing over a local network (LAN) or the Internet (WAN). It operates on a client-server model, allowing a USB device plugged into one computer (the server) to be accessed and used by another computer (the client) as if it were physically connected.
Enter the IP address or hostname of the server computer along with the network port (default is usually 32032). Virtual machines (VMs) often struggle to recognize local
USB devices cannot be shared by multiple clients simultaneously. The inactivity timeout feature automatically releases a device after a user‑defined period of disuse, preventing one forgotten session from blocking access for others.
The customer runs the module and enters the technician's IP address or hostname. Service the Device:
If you have a copy of version 1.9.7 and a network of older Windows machines, you are sitting on a reliable tool that continues to work as well today as it did a decade ago. For everyone else, treat this article as a historical reference—and consider upgrading to a modern USB redirector for security and performance. Remote Work and IT Support Supports a wide
: If the device connects but isn't recognized, you may need to reinstall the specific USB drivers for that device on the technician's computer. USB Redirector Technician Edition 1.9.7 - IncentivesPro
Click and enter the IP address or hostname of the server computer. Click OK to establish the network handshake. Step 4: Connect to the Remote Device
The USB Redirector 1.9.7 can be downloaded from the official website. Once downloaded, follow the installation instructions to install the software on your system. The installation process is straightforward and easy to follow.
Since USB protocols are sensitive to timing, a wired Ethernet connection is always preferable over Wi-Fi to prevent disconnects.
August 2023 blog update! Click here!